FAQ
Frequently Asked Questions.
Everything you want to know before getting started — about the platform, hardware, data protection and pricing.
1Platform & Features
What can the platform do?
Meine Taxis offers live GPS for all vehicles, AI-powered fare-evasion detection, driver scorecard, real-time alerts (crash, towing, power cut), taximeter tariff generation and Uber & Bolt integration — all in one app and web panel.
Who is Meine Taxis for?
For taxi and hire-car companies of any size in Austria — from a single vehicle to larger fleets. Mixed fleets (own trips + Uber/Bolt) are also supported.
How does fare-evasion detection work?
An AI model automatically analyses GPS data, taximeter status and seat occupancy every day. Uber and Bolt rides are automatically excluded. Suspicious days are clearly flagged in the morning report.
Is there a driver app?
Yes — the Meine Taxis app for iOS and Android is available to both drivers and fleet managers. Drivers see their own score; fleet managers see all vehicles.
Which platform integrations are available?
Uber and Bolt are currently supported. Rides on these platforms are automatically detected and correctly shown in the fleet view and reports.
2Hardware & Installation
What hardware is required?
A Teltonika GPS tracker (e.g. FMC130) per vehicle is needed for basic operation. Optionally, an EYE beacon for driver identification and a BLE seat sensor for occupancy detection can be added.
How is the hardware installed?
Installation is carried out professionally by a partner and typically takes under an hour per vehicle. After that, the vehicle is immediately visible in the app.
Can I source the hardware myself?
Hardware is supplied as part of the package and is tuned to the platform. Get in touch — we are happy to discuss individual requirements.
3Data Protection & GDPR
Is Meine Taxis GDPR-compliant?
Yes. All data is transmitted via TLS encryption and stored on European servers. There is no data transfer to third countries outside the EU.
Are driver data shared with drivers?
Drivers can only access their own data in the app (scorecard, reports). The fleet manager can see all vehicles and drivers.
Where is the data stored?
On European Google Cloud servers (Firestore/Cloud Functions in the europe-west1 region). No data on US servers or with third-party providers outside the EU.
4Onboarding & Pricing
What does Meine Taxis cost?
The pricing model consists of a one-time hardware investment and a monthly software subscription per vehicle. Concrete figures are available on request — because every fleet is different.
Is there a minimum contract term?
No. The software subscription is cancelable month to month. The hardware is yours after purchase.
How long does onboarding take?
After ordering and installing the hardware, setting up the platform typically takes just a few hours. Personal onboarding is included.